Thank you for shopping at Jarazia.com . We want to ensure your satisfaction with every purchase. Please read our return policy carefully to ensure you are fully aware of your rights and obligations when returning a product.
1. Return
1.1. You have 7 days to return an item from the date you received it.
1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3. Items that are not eligible for return include:
– Personalized items
– Items that are intimate or sanitary goods
– Gift cards
2. Refunds
2.1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
2.2. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
3.1. If you need to exchange an item for a different one, please contact us. You will be responsible for any price difference and shipping costs associated with the exchange.
4. Return Shipping
4.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4.2. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
5.1. If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right as quickly as possible by sending a replacement or issuing a refund.
6. How to Initiate a Return
6.1. To initiate a return, please contact us at support@jarazia.com to receive a return authorization.
6.2. Please include your order number and details about the product you would like to return.
7. Exceptions
7.1. Certain items may not be eligible for return due to their nature or other reasons. These will be clearly specified on the product page.
8. Contact Us
8.1. If you have any questions about our return policy, please contact us at Email.support@jarazia.com